Choose the right level of IT support for your business — backed by clear SLAs, proactive monitoring,
and a proven framework trusted by NZ SMEs.
Choose a package, secure your IT, and scale with confidence.
We’re local, transparent, and accountable. If we miss the standard we agree with you, you get real remedies — not excuses.
Note: Guarantee terms are confirmed in your Order Form / SoW so expectations are explicit and enforceable.
A simple, predictable matrix showing what changes by tier. For detailed definitions, see the Pricing Annex.
| What changes by tier |
Bronze
$80
|
Silver
$115
|
Gold
$165
|
|---|---|---|---|
| Remote support & incident handling | ✓ Included (reasonable use) | ✓ Included (priority triage) | ✓ Included (24/7 P1 pathway) |
| Endpoint management (monitoring + patching) | ✓ Standard cadence | ✓ Tighter cadence + reporting | ✓ Highest cadence + rapid response |
| Identity & cloud tenant operations (M365 / Google) | ✓ Core admin + hygiene | ✓ Policy consistency + hardening | ✓ Continuous improvement + roadmap |
| Access controls (MFA / Conditional Access) | ✓ Baseline policies | ✓ Expanded policies | ✓ High-assurance policies |
| Device compliance (Intune / MDM) | Optional (if in scope) | ✓ Included (where applicable) | ✓ Included + tighter guardrails |
| Threat protection (AV/EDR operations) | ✓ Baseline endpoint protection | ✓ EDR ops + tuning | ✓ EDR ops + rapid response pathway |
| Backup oversight (policy + verification) | ✓ Baseline checks | ✓ Regular verification evidence | ✓ Highest cadence + recovery focus |
| Voice & Collaboration (Teams/VoIP) operational support | ✓ Supported (ops) | ✓ Supported (ops + hygiene) | ✓ Supported (ops + governance) |
| Reporting & governance cadence | ✓ Monthly summary | ✓ Monthly + quarterly review | ✓ Monthly + quarterly vCIO cadence |
| Standard site fee (per site / month) | $350 + included footprint | $600 + included footprint | $850 + included footprint |
| Micro Site (≤9 seats, remote-first) | $200 / month | $350 / month | $500 / month |
| Coverage | Weekdays 8:00-17:00 | Weekdays 7:00-19:00 | 24x7 |
| Included footprint (site fee) | 1 FW • 1 SW • 3 APs | 1 FW • 2 SW • 5 APs | 2 FW • 4 SW • 8 APs |
Informational summary only. Exact inclusions, limits, and definitions live in the Pricing Annex and your Order Form / SoW.
Licensing is billed separately as pass-through unless agreed otherwise.
All prices are ex GST. Licensing is pass-through (LIC-PROD). Onsite is billed separately unless explicitly included.
Pricing Bronze: $80 / seat • Silver: $115 / seat • Gold: $165 / seat
Custom Tailored package: start from $80/seat and $350/site — final pricing per scope.
M365/Google licensing billed separately as LIC-PROD (pass-through)
Site fee Base site fee (per site / month): Bronze $350 • Silver $600 • Gold $850
What the site fee covers: Network stack monitoring, ISP/vendor coordination, firewall/Wi-Fi/switch baseline management, onsite logistics, site runbooks/diagrams, patch windows.
Some MSPs bundle Microsoft 365 into the per-user price. Virtus bills licensing at vendor/CSP price (pass-through) and separates service from software.
Remote-first support, predictable pricing.
Assumes 1 site with 1 firewall, 1 switch, 3 access points, ≤2 servers, and standard support hours.
$1,150/mo
SLA: Response 4h · Resolution 2 business days
$3,475/mo
SLA: Response 1h · Resolution 8h
$9,950/mo
SLA: Response 15m · Resolution 4h
Want an exact estimate? Tell us seat count, sites, and whether you need SIEM, after-hours coverage, or device add-ons.
Includes a telemetry credit of 10/15/20 GB per site each month with tuning, weekly checks and a monthly report pack.
Additional telemetry is $12/GB (metered monthly). Prepaid telemetry packs available per site: +20 GB = $220, +50 GB = $550, +100 GB = $1,100.
Notes: Data volume varies by environment (M365, Windows, firewall, endpoints). We’ll recommend a starter pack during onboarding and adjust after 30 days of baselining.
Outcome‑driven care you can subscribe to. Each card links to the matching pilot for scope & pricing.
Stop spoofing & phishing at the domain level.
Included: Silver/Gold Add‑on: Bronze
Reduce account takeovers; keep CA policies healthy.
Baseline: Bronze Enhanced: Silver/Gold
Confidence you can restore—before you need to.
Included: Silver/Gold Add‑on: Bronze
Block risky sites & downloads anywhere users work.
Included: Silver/Gold Add‑on: Bronze
Keep cloud bills from creeping up.
Included: Silver/Gold Add‑on: Bronze
A tidy, secure, compliant M365.
Included: Silver/Gold Add‑on: Bronze
Governance, cost control, and proven restores across Microsoft 365 & Azure.
Included: Silver/Gold Add-on: Bronze
Cadenced delivery, pragmatic CAB, and simple status reporting.
Included: All tiers
Servers/storage/virtualisation kept healthy, patched, and recoverable.
Included: Silver/Gold Add-on: Bronze
Operations with change governance and right-sized safeguards.
Included: Silver/Gold Add-on: Bronze
Lightweight change control & risk reduction with clean records.
Included: All tiers
Continuous findings + achievable patch cadence with trend reports.
Included: Silver/Gold Add-on: Bronze
Each service is billed monthly. The setup pilot ensures a clean baseline; ongoing care keeps KPIs green.
Coverage — Bronze: Add‑on · Silver: Included · Gold: Included (+ enforcement checks)
KPIs we report:
Coverage — Bronze: Baseline · Silver: Enhanced · Gold: Enhanced (+ privileged reviews)
KPIs we report:
Coverage — Bronze: Add‑on · Silver: Included · Gold: Included (+ quarterly tests)
KPIs we report:
Coverage — Bronze: Add‑on · Silver: Included · Gold: Included (+ escalation path)
KPIs we report:
Coverage — Bronze: Add‑on · Silver: Included · Gold: Included (+ automation)
KPIs we report:
Coverage — Bronze: Add‑on · Silver: Included · Gold: Included (+ vCIO & compliance checks)
KPIs we report:
Coverage — Bronze: Add-on · Silver: Included · Gold: Included (+ optimisation)
KPIs: Spend variance vs forecast • Restore success % • Secure Score trend
Coverage — All tiers (cadence differs by tier)
KPIs: Milestone hit rate • Change success • Risk burn-down
Coverage — Bronze: Add-on · Silver: Included · Gold: Included
KPIs: Patch compliance • Restore success • Capacity risks
Coverage — Bronze: Add-on · Silver: Included · Gold: Included
KPIs: Change success • Uptime • Incident MTTR
Coverage — All tiers (cadence differs by tier)
KPIs: Change success • Emergency changes • Exceptions
Coverage — Bronze: Add-on · Silver: Included · Gold: Included
KPIs: Risk trend • Patch cadence hit-rate • Exceptions
All pricing is ex GST. Licensing is pass-through (LIC-PROD). SIEM add-on pricing shown per site.
$1,150/mo (service)
Notes: Pricing is seat + site fees. Projects/material changes delivered via SoW (fixed price or T&M).
$3,475/mo (service)
Note: We’ll recommend a SIEM starter telemetry level after 30 days baselining.
$9,950/mo (service)
Reminder: SIEM add-on is per site. For 2 sites: +$600/mo SIEM base.
Layered protection with EDR/MDR, SIEM, and proactive hardening.
Continuous monitoring, patching, and fast incident response.
Policies, logging, and retention aligned to NZ sector needs.
vCIO guidance and quarterly roadmap for stakeholders.
Seat-based pricing with SLA guarantees and reporting.
Extend any package as your needs grow.
24/7 monitoring and guided response by security analysts.
Round-the-clock coverage for priority incidents.
Business reviews, KPIs, risk register, and investment plan.
Audits, remediation, migrations, and automation via SOW/WO.
We continuously monitor and protect endpoints, proactively detect threats, respond rapidly to incidents, recover data and systems, and optimise performance and costs. This cycle ensures Virtus Group clients achieve sustainable IT resilience and business alignment.
When Bronze, Silver, or Gold don’t fit perfectly, we build a tailored package using the same seat + site (and micro-site) model — then quote a predictable monthly total.
Bronze: $2,350 / month
Silver: $3,475 / month
Gold: $4,975 / month
Common add-ons: SIEM-lite, after-hours uplift, compliance reporting, extra network footprint.
Bronze: $5,500 / month
Silver: $8,100 / month
Gold: $11,600 / month
Good fit for multi-site ops with stronger governance and faster response targets.
Bronze: $10,650 / month
Silver: $15,600 / month
Gold: $22,350 / month
Often paired with: compliance evidence packs, SIEM-lite, and a regular vCIO cadence.
Bronze: $920 / month
Silver: $1,385 / month
Gold: $1,985 / month
Includes Micro Site fee (≤9 seats, ≤9 managed devices, remote-first). Onsite is charged separately unless agreed. Simple server stack only (limit: 2).
Ideal for multi-site environments, regulated workloads, or teams with unique workflows. Turnaround for a scoped quote: usually 1 business day.
More ways we help you accelerate outcomes — expand each section for what you get, how it runs, and what “good” looks like.
Micro Sites are designed for small locations that still want “proper MSP” hygiene without paying for enterprise overhead.
Each Site fee includes a baseline managed network footprint so you can budget.
Pricing follows named users and managed assets — not the raw count of devices seen on Wi‑Fi.
Guest/BYOD/shift-worker churn doesn’t automatically change your bill.
If you want Virtus to manage additional shared devices (POS/kiosks/loan devices/IoT), we’ll classify them as managed devices and price them transparently using the Annex units,
or include them as part of an agreed Growth Pack uplift.
We support collaboration as part of the day-to-day operating layer:
This is the “turn IT into an operating rhythm” layer — built for owners/leadership who want fewer surprises.
Practical automation that reduces noise and labour while improving consistency.
The foundational controls that keep environments stable and recoverable.
Projects stay controlled because we run them with clear acceptance and clean change governance.
Keep cloud spend sane while strengthening security and resilience.
A pragmatic “security you can operate” approach — aligned to NZ SME reality.
Note: Packages on this page are Managed Services (monthly) unless explicitly labelled as a setup/pilot. Setup/baseline work is CPS; the ongoing care is MS.
We’ll help you choose the right package for your business.