Summary. Ongoing project and programme delivery with cadence, governance, and reporting that fit SME reality.
Who it's for. SMEs needing predictable project throughput without hiring a full PMO.
Business Outcomes
- Projects land on time with clear scope controls.
- Change is governed via a pragmatic CAB and risk log.
- Stakeholders see simple, regular status and next steps.
What’s Included
| Scope | Description |
|---|
| Core Inclusions |
- Delivery cadence with prioritisation and gating
- Risk/issue/change control with CAB notes
- Status reporting (weekly/monthly) and exec summaries
- RAID management (Risks, Assumptions, Issues, Dependencies) with owners
- Decision log and change log (CAB-ready notes)
- Lightweight comms plan and stakeholder map
|
| Optional Add‑Ons |
- Embedded BA/Architect time (T&M per Annex)
- Vendor management & procurement support
- Portfolio planning workshops
|
Onboarding & Steady‑State
Note: timelines depend on size and current tooling.
| Phase | Activities | Deliverables | Indicative Duration |
|---|
| 01 — Kickoff | - Discover sponsors, goals, constraints
- Set cadence & artefacts
| - Programme plan
- Reporting templates
- Programme charter • RACI • Reporting templates
| 1 week |
| 02 — Delivery | - Run sprints/stages
- Manage change & risk
| - Status pack
- CAB notes
- Status pack (RAID + decisions) • CAB notes
| Ongoing |
| 03 — Close/Transition | | - Closure report
- Handover checklist
| Per project |
Service Levels (Summary)
| Plan | Coverage | Response / Restore | Governance |
|---|
| Bronze | Business hours (Mon–Fri 08:00–17:00 NZT, except Public Holidays) | P1: 2h / NBD • P2: 4h / 2BD | Monthly review |
| Silver | Extended hours (Mon–Fri 07:00–19:00 NZT, except Public Holidays) | P1: 1h / Same day • P2: 2h / NBD | Fortnightly review |
| Gold | Business + after‑hours (24×7 P1) | P1: 30m / ASAP • P2: 1h / Same day | Weekly review + CAB |
Success criteria (from our perspective)
- Predictable cadence in place (weekly/fortnightly), status pack issued on schedule
- Scope and change governed via CAB notes; exceptions have owners and expiries
- Delivery hit-rate meets target (e.g., ≥ 90% of planned milestones per cycle)
- RAID items tracked; decisions logged; no critical surprises outside CAB
Prerequisites
- Admin/delegated access as applicable
- Maintenance windows agreed
- Tagging/records where required
- Access to delivery tooling (tracker/wiki/repo) or agreement to adopt ours
- Named sponsors and decision-makers; cadence agreed
Assumptions
- Licensing is pass‑through at vendor MSRP.
- Standard change control with rollback plans.
- Out‑of‑scope activities billed T&M per Annex.
- Out-of-scope initiatives handled as separate projects or change requests
Risks & Mitigations
- Scope creep / priority churn: backlog triage, change control via CAB, transparent re-plan
- Vendor/third-party delays: visible dependencies, escalation paths, buffer management
- Stakeholder misalignment: agreed artefacts (charter/RACI), regular exec summaries
Out of Scope
- Large‑scale re‑architecture or greenfield builds (separate projects).
- Custom integration beyond standard patterns.
- Procurement for third‑party tooling (pass‑through only).
