CAB‑as‑a‑Service (B/S/G)

Summary. Lightweight change control and risk reduction without the bureaucracy—your pragmatic CAB on call.

Who it's for. SMEs that need predictable, low‑risk change management and simple records for owners/boards.

What’s Included

Scope	Description
Core Inclusions	Change logging & scheduling (calendar, backlog triage) Risk assessment, approvals matrix, and decision log (CAB-ready) Post-change review, rollback notes, and exceptions register (owner + expiry) Minutes & action tracking; monthly summary pack
Optional Add‑Ons	Emergency CAB outside hours Vendor synchronisation (circuits, SaaS) CAB chair for projects/programmes

Note: timelines depend on size and current tooling.

Phase	Activities	Deliverables	Indicative Duration
01 — Setup	Agree templates & cadence Define approvals	CAB charter & RACI Templates (agenda, minutes, change/decision logs) Cadence & approvals matrix agreed	3–5 days
02 — Operate	Run CAB cycles Track actions	CAB minutes & action log Exceptions register (owner + expiry)	Ongoing
03 — Improve	Review metrics Tighten playbooks	Quarterly report (throughput, hit-rate, ageing) Playbook updates	Quarterly

Plan	Coverage	Response / Restore	Governance
Bronze	Business hours (Mon–Fri 08:00–17:00 NZT, except Public Holidays)	Std changes in CAB window	Monthly summary
Silver	Extended hours (Mon–Fri 07:00–19:00 NZT, except Public Holidays)	Std & expedited changes	Monthly review
Gold	BH + after‑hours	Std/expedited + emergency CAB	Monthly review + exec summary

For pricing, terms and conditions see the Pricing Annex.

Predictable cadence in place (weekly/fortnightly), status/minutes issued on schedule
Change governance active: approvals recorded, exceptions tracked with owner and expiry
No critical surprises outside CAB; emergency CAB available per plan
Audit-ready artefacts retained per policy (minutes, decision log, change/rollback notes)

Scope creep / priority churn: backlog triage, CAB change notes, transparent re-plan
Vendor/3rd-party delays: visible dependencies, escalation paths, buffer management
Emergency changes bypass CAB: defined emergency CAB path; post-facto review within SLA

Prefer to stabilise first? Run a short pilot to establish a clean baseline; then roll into this managed service.