Backup & Restore — Pilot (baseline)

Security & Continuity PS Pilot

Code: SC-PIL-BACKUP

Purpose. Prove your backups and your restores...

Business Outcomes

Restores for selected workloads performed and timed against target RTO/RPO.
Evidence pack for audit/board (screens, logs, timings) with a signed restore runbook.
Findings on immutability/off‑site copies, MFA & role separation, with a prioritised gap list and roadmap.

Timeline & Deliverables

Phase	Deliverables
01 — Discover	Extended Discovery, asset list, platforms, retention, roles
02 — Identify & Mitigate RDC/L	Risks, dependencies and constraints captured
03 — Plan	Pilot workload selection, RTO/RPO targets, test plan
04 — Implement	Configure/tune jobs, enable immutability/off‑site
05 — Test	Run restores and capture evidence
06 — Close‑out	Evidence pack, signed runbook, gap list & roadmap

Service Levels (Summary)

Plan	Coverage	Response / Restore	Governance
Bronze	Business hours (Mon–Fri 08:30–17:30 NZT)	P1: 2h / NBD • P2: 4h / 2BD	Email support • Change log • Close‑out report
Silver	Extended hours (Mon–Fri 08:00–20:00 NZT)	P1: 1h / Same day • P2: 2h / NBD	Weekly check‑in (Std/Plus) • Findings register • Acceptance criteria
Gold	Business + after‑hours (24×7 P1 only)	P1: 30m / ASAP • P2: 1h / Same day	Executive summary • CAB‑ready rollback • Handover pack

Success criteria

Selected workloads restored within agreed RTO/RPO targets
Evidence pack captured (logs/screenshots/timings) and accepted by stakeholders
Signed restore runbook with operators, roles and rollback steps

Prerequisites

Admin access to backup platform(s) and restore targets
Non‑prod space to restore into (or controlled prod window by exception)
Named stakeholders available for UAT/acceptance

Assumptions

One site/tenant; limited number of workloads (per tier) in scope
Change windows approved and communication plan in place

Out of scope

Full backup estate redesign or long‑term storage cost optimisation
DR site buildout / cross‑region replication projects
Ongoing managed service

Risks & mitigations (examples)

Backups incomplete or corrupt — Mitigation: run integrity checks first; choose non‑critical workloads
No safe restore target — Mitigation: stand up sandbox VLAN/hosts; schedule after‑hours
RBAC too permissive — Mitigation: apply role separation or temporary dual‑control
RTO unrealistic — Mitigation: align expectations in Planning; run timing rehearsal

Next steps (after‑pilot)

Scale‑out to full estate; tune retention/off‑site policies
Introduce immutability/air‑gap and admin role separation
Consider a managed backup service with quarterly restore tests

Start the pilot

Start intake — Lite Start intake — Standard Start intake — Plus Extended Discovery

Early Adopter Program (limited): 10% off the pilot package for customers who start by 31-Dec-25. Not combinable with other offers. May be applied as a credit on close‑out.

For pricing, terms and conditions see the Pricing Annex .

Happy with the outcome?

Roll into managed → Managed Infrastructure (Managed)

Related Resources

Service Listing Managed Infrastructure (Managed) Managed Cloud (Managed) SoW Template Pricing Annex (client‑safe)