Managed Cloud (B/S/G) — Virtus Group

Summary. Governance, cost control, resilience, and operational care across Microsoft 365 and Azure. We keep your tenant tidy, spend predictable, and backups/restores proven—without adding admin burden for your team.

Who it's for. NZ SMEs (10–200 seats) on Microsoft 365 and/or Azure that want right‑sized cloud with steady hygiene improvements and simple board‑friendly reporting.

Business Outcomes

Predictable cloud spend with waste removed and budgets/alerts in place
Tenant governance you can show to owners/boards (baseline + change notes)
Backups that are actually tested, with simple restore evidence
Fewer surprises: clear guardrails, light runbooks, and pragmatic incident response

What’s Included

Scope	Description
Core Inclusions	Tenant Governance — baselines (e.g., Secure Score trending up), change notes, CAB‑ready records Cost & Resource Control — tagging/rightsizing, budgets & alerts, regular “no‑waste” tidy‑ups Backup & Resilience — policy oversight with proven restores, light DR runbooks Operations Hygiene — identity/access checks, endpoint/patch cadence alignment, pragmatic incident response
Optional Add‑Ons	After‑hours change windows (per Annex) Backup tooling, EDR, and extended endpoint posture add‑ons Cloud network uplift (e.g., S2S/ExpressRoute, landing zones) as projects

Scope

Description

Core Inclusions

Tenant Governance — baselines (e.g., Secure Score trending up), change notes, CAB‑ready records
Cost & Resource Control — tagging/rightsizing, budgets & alerts, regular “no‑waste” tidy‑ups
Backup & Resilience — policy oversight with proven restores, light DR runbooks
Operations Hygiene — identity/access checks, endpoint/patch cadence alignment, pragmatic incident response

Optional Add‑Ons

After‑hours change windows (per Annex)
Backup tooling, EDR, and extended endpoint posture add‑ons
Cloud network uplift (e.g., S2S/ExpressRoute, landing zones) as projects

Onboarding & Steady‑State

Note: timelines depend on size and current tooling.

Phase	Activities	Deliverables	Indicative Duration
01 — Baseline	Lite Assessment; import current settings Identify quick wins; budget/alert setup	Onboarding plan; initial guardrails Baseline scorecard Budget & anomaly alerts configured	0.5–1 week
02 — Stabilise	Tidy waste; rightsizing/tagging Backups verified; DR notes started	Stable posture with cost/restore evidence Exceptions register (owner + expiry)	1–2 weeks
03 — Operate	Monthly report; planned changes Restore samples; forecast & actions	Monthly KPIs (spend, hygiene, restores) + next-month actions	Ongoing

Service Levels (Summary)

Plan	Coverage	Response / Restore	Governance
Bronze	Business hours (Mon–Fri 08:00–17:00 NZT, except Public Holidays)	P1: 2h / NBD • P2: 4h / 2BD	Email support • Monthly summary
Silver	Extended hours (Mon–Fri 07:00–19:00 NZT, except Public Holidays)	P1: 1h / Same day • P2: 2h / NBD	Weekly check‑in • Exceptions log
Gold	Business + after‑hours (24×7 P1 only)	P1: 30m / ASAP • P2: 1h / Same day	Executive summary • CAB‑ready change notes

For pricing, terms and conditions see the Pricing Annex.

Success Criteria (from our perspective)

Secure Score and hygiene baselines trend up quarter‑over‑quarter
Cloud run‑rate variance < 10% vs. forecast (after stabilisation)
Restore tests meet agreed RTO/RPO targets

Prerequisites

Admin or delegated access to M365/Azure
Maintenance windows agreed
Tagging standard applied (for budget/alerts)
Billing/Cost Mgmt reader on in-scope subscriptions/accounts (for budgets/alerts)
Agreement to adopt tag keys (owner, environment, cost centre) on new resources

Assumptions

Licensing (M365/Azure) is pass‑through at vendor MSRP
Corporate‑managed tenants; third‑party tools by agreement
Standard change control; rollback plans available

Risks & Mitigations

Cost spikes: budget & anomaly alerts, weekly review, rollback of changes affecting performance
Restore gaps: sampled restores each month with evidence; least-privilege backup credentials
Tag/owner drift: monthly tag-health checks; exceptions register with owner and expiry

Out of Scope

Large‑scale platform re‑architecture (separate project)
Custom integration scripting beyond standard patterns
Procurement for third‑party tools (pass‑through only)

Get started

Book an Assessment Request Managed Service Request Custom Package Talk to us

Prefer to stabilise first? Run a short pilot to establish a clean baseline; then roll into this managed service.

Business Outcomes

What’s Included

Onboarding & Steady‑State

Service Levels (Summary)

Success Criteria (from our perspective)

Prerequisites

Assumptions

Risks & Mitigations

Out of Scope

Get started

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