Our Managed IT Services

Book a Lite / Standard / Plus Assessment. We confirm scope, capture the key constraints (people, sites, systems, risk tolerance), identify quick wins, and recommend the right managed service(s) and tier so you’re not overbuying.

You get: a short findings summary, a prioritised action list, and a clear “start here” plan for the next 30–90 days.

Managed Services are for ongoing operation of a known baseline: monitoring & alert triage, patch/vulnerability cadence, backup/DR run-state, identity/access operations, M365 tenant care, managed network/cloud, scheduled reporting & service reviews, and CAB participation.

Not included: one-off discovery/uplifts (that’s CPS), major projects, and custom application development. If it’s a material change, we quote it and deliver it via SoW/WO (fixed-scope or T&M).

Tiers map to a few practical levers:

• Hours coverage (business hours vs extended vs P1 24×7).
• Response & resolution targets (SLOs).
• Cadence (patch/vuln cycle, review frequency, reporting depth).
• Security posture (baseline vs enhanced vs SOC-backed options).

Licensing is billed separately as a pass-through line (LIC-PROD) at the prevailing vendor/CSP SKU price. We don’t “hide” margin in licensing unless explicitly agreed in writing.

Your managed plan includes management/operations of the tenant and environment; licenses remain a separate cost driver.

Seat pricing covers the “people side” of IT: day-to-day requests/incidents, onboarding/offboarding, identity hygiene (MFA/Conditional Access), device baseline controls, and productivity platform administration (Microsoft 365 / Google Workspace support — licensing billed separately).

Site fees cover the “location overhead”: network monitoring, site health checks, vendor liaison, and a baseline managed network footprint.

• Bronze site footprint: 1 firewall, 1 switch, 3 access points
• Silver site footprint: 1 firewall, 2 switches, 5 access points
• Gold site footprint: 2 firewalls, 4 switches, 8 access points

Response = acknowledgement + triage starts (we engage, gather facts, stabilise). Resolution = service restored (or a safe workaround + next-step plan agreed).

For complex incidents (e.g., vendor outage, cyber event, hardware lead-times), we still work to a predictable rhythm: containment → recovery → remediation → prevention actions recorded through CAB.

Yes. Silver extends hours, and Gold includes 24×7 P1 coverage. After-hours effort is billed using your agreed rules (weeknights at a multiplier; weekends/public holidays higher).

If you need true “always-on” coverage for more than P1, we can quote it as an add-on aligned to your risk profile.

Yes. We cover Taranaki and schedule onsite where it genuinely reduces risk or accelerates recovery.

To keep pricing transparent, onsite travel and minimums follow your published rules (e.g., onsite minimums + travel treatment).

We assign the minimum safe level based on risk and complexity:

• L1–L2: runbook tasks / standard requests / low complexity.
• L3+: identity, network, firewall, server changes; incident work.
• L4 / vCIO: architecture, complex troubleshooting, governance, strategy.

Managed Services are not “hour banks”. Anything that materially changes scope (migrations, major uplifts, redesigns, compliance remediation, automation builds) is delivered via Statement of Work / Work Orders as either fixed-scope or T&M — depending on what you prefer and what’s sensible.

A predictable monthly pack: SLA/SLO outcomes, key incidents & root causes, risk & improvement items, and evidence where applicable (e.g., restore-test outcomes for backup integrity assurance).

Optional: quarterly roadmap/vCIO cadence for leadership-level alignment.

Yes. Your environment remains yours. We aim for a clean handover: runbooks, key configs, access lists, and “what’s important” operational notes so you’re not held hostage by tools or tribal knowledge.