Virtus Group

Capability Statement

Version: v2 • Effective: 25 Sep 2025 • Review: 25 Sep 2027 • Owner: Principal

Governance snapshot

Security & Assurance Index • Pricing Annex

Practical IT outcomes for NZ organisations - pilots that prove value, then measured improvements.

Who we are

Virtus Group is a New Zealand IT partner focused on outcomes, not hype. We help leadership teams reduce risk, simplify operations and improve user experience through small, fast moves - then scale what works.

SMB to Public Sector Microsoft 365 & Google Workspace Hybrid & Cloud Security • Continuity • Automation
Engagements
Micro‑pilots (5–8 days) • 90‑day plans • Managed services
Approach
Evidence‑led: configs, diagrams, runbooks, and KPIs
Tone
No over‑engineering • Vendor‑neutral • Plain English

Offerings at a Glance

Core Infrastructure

  • Networks (LAN/WAN/Wi‑Fi), segmentation & QoS
  • Identity directories, DNS/DHCP, certificates
  • Servers, virtualisation, storage & backup patterns

Workplace IT & Support

  • Service desk, device lifecycle, onboarding/offboarding
  • Microsoft 365/Google admin & collaboration enablement
  • Asset, patch and application management

Security & Continuity

  • MFA, conditional access, email authentication (SPF/DKIM/DMARC)
  • EDR/MDM baselines, encryption, privilege guardrails
  • Backup/restore runbooks, incident response basics

Cloud & Automation

  • Microsoft 365/Azure/Azure AD; Google Workspace
  • Automation with PowerShell, Python, CI/CD
  • Infrastructure-as-code patterns; cost & rightsizing hygiene

Advisory & Strategy

  • Roadmaps, budgets, governance & risk registers
  • Procurement & vendor selection; solution due diligence
  • Board/ELT packs: KPIs, options and recommendations

Managed IT & Efficiency

  • Outcome‑based SLAs, monthly KPIs & improvement backlog
  • Proactive maintenance, patch/compliance and reporting
  • Quarterly optimisation: licenses, automation, waste removal

What We Deliver (by Offering)

Core Infrastructure

ServiceTypical OutcomeEvidence/Deliverable
Network baseline & segmentationReduced blast radius & better Wi‑FiDiagrams, VLAN/ACL templates, test plan
Identity & directory hygieneClean joiner/leaver, fewer privilege risksGroup/role model, SOPs, audit sample
Backup & recovery patternsRestore confidence within target RTORunbook, timed restore result, schedule

Workplace IT & Support

ServiceTypical OutcomeEvidence/Deliverable
Service desk enablementFaster first response & fewer repeatsPlaybooks, SLA dashboard, CSAT sample
Device lifecycle & patchingStandard builds; up‑to‑date fleetSOE/Intune profiles, patch compliance report
Collab platform tidy‑upLess noise; better findabilitySharePoint/Drive structure & retention labels

Security & Continuity

ServiceTypical OutcomeEvidence/Deliverable
MFA & conditional accessLower account takeover riskCA policy set, exception register
Email authenticationReduced spoofing riskSPF/DKIM alignment; DMARC at reject
EDR/MDM baseline & encryptionHardened endpointsCoverage report; enforcement policy
Backup/restore validationProven RTO/RPOTimed restore & test notes

Cloud & Automation

ServiceTypical OutcomeEvidence/Deliverable
Tenant & subscription hygienePredictable, secure configurationBaseline checklist & diffs
Automation & scriptingFewer manual steps, fewer errorsScripts/repos with readme; runbook
Cost & license optimisationSpend down; better utilisationRightsizing report; change log

Advisory & Strategy

ServiceTypical OutcomeEvidence/Deliverable
IT roadmap & budgetingClear priorities & funding planRoadmap doc; quarter plan
Risk & governanceKnown risks with owners & datesRisk register; decision log
Procurement supportFit‑for‑purpose vendor choicesEvaluation matrix; SOW/SoR draft

Managed IT & Efficiency

TierFocusTarget KPIs (example)
EssentialsFoundation care for small teamsFirst response ≤ 60 min; Patch ≥ 90%; CSAT ≥ 4.5/5
StandardProactive support & reportingFirst response ≤ 30 min; Patch ≥ 95%; CSAT ≥ 4.6/5
PlusEnhanced security & automationFirst response ≤ 15 min; Patch ≥ 97%; CSAT ≥ 4.7/5

KPIs are examples and are tailored per agreement (business hours unless specified).

How We Work

  1. Micro‑pilot (5–8 days): Baseline, quick wins, and a 90‑day improvement plan with measured results.
  2. Project delivery: Fixed‑scope, evidence‑led changes with rollback plans and approvals.
  3. Managed service: Outcome‑based SLAs, KPI pack, and quarterly improvements.

Proof & References

Public Resources
On Request
  • Anonymised evidence packs (as‑built configs, runbooks, test results)
  • References for similar size/sector locally

Panels, Certifications, Insurance & H&S

AreaDetails Evidence / Links
Government Panels None at this time. -
Certifications & Partnerships
  • Professional/technical: ITIL, TOGAF, CCIE, PCNSE, CCSA, MCSE, VCA-6, VCP, CIMS2.
  • Cloud & security ecosystems: AWS (partner), Microsoft Azure (partner), Cisco Partner, Palo Alto Partner, Zscaler, IPv6 Forum.
Evidence via Capability Statement and Assurance Index; vendor IDs available on request.
 Security & Assurance Index
Insurance PI NZD 4M • PL NZD 5M • Statutory NZD 1M • IT Liability NZD 5M - Insurer/Broker: Gallagher • Expiry: 13-May-2026 Insurance Statement
Health & Safety (PCBU) PCBU H&S policy in place; H&S Lead: CEO; incident reporting via Service Desk (0800 847 887). PCBU H&S Policy

Scope Boundaries & Assumptions

Promise: No exaggerated claims. We’ll show our working, leave tidy documentation, and measure improvement.

Want this tailored to your sector and current tooling? We can customise scope, SLAs and KPIs in hours.


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