SoW — Professional Services (T&M)

1. Parties

Client: {CLIENT_NAME} ({CLIENT_NZBN})

Supplier: Virtus Group Ltd (NZBN: {VGL_NZBN})

{PROJECT_BACKGROUND}

In Scope	Out of Scope
{IN_1} {IN_2} {IN_3}	{OUT_1} {OUT_2} {OUT_3}

Any items not expressly listed as “In Scope” are excluded and will be quoted separately.

Milestone	Deliverables	Acceptance Criteria	Target Date
M1 — {M1_NAME}	{M1_DELIV_1} {M1_DELIV_2}	{M1_ACC_1}	{M1_DATE}
M2 — {M2_NAME}	{M2_DELIV_1}	{M2_ACC_1}	{M2_DATE}

Role	Responsibilities	Party
Engagement Lead	Delivery oversight, risk & issues, governance	Virtus Group
Engineer(s)	Implementation & testing	Virtus Group
Client PM / Sponsor	Approvals, change windows, resources	Client

Plan	Coverage	Response / Restore	Governance
Bronze	{SLA_BR_COVER}	{SLA_BR_RR}	{SLA_BR_GOV}
Silver	{SLA_SI_COVER}	{SLA_SI_RR}	{SLA_SI_GOV}
Gold	{SLA_GO_COVER}	{SLA_GO_RR}	{SLA_GO_GOV}

Detailed SLA terms appear in the Pricing Annex v2.13 (client‑safe).

Rates follow the Professional Services ratecard by role (L1–L4, vCIO) as per Annex v2.13.
Billing increments: remote 15‑minute; on‑site 1‑hour minimum; travel at 50% rate or published travel fee.
After‑hours multipliers: weeknights ×1.5; weekends/public holidays ×2.0.
Urgent response surcharge: +20% if commencement within 4 business hours (stacks with after‑hours).
Non‑subscriber uplift: +15–25% for non‑Managed Services clients.
Prepaid PS blocks: 10h/25h; 4‑month expiry; one‑time 30‑day extension (any discount clawback on early termination).
Pass‑through items: CSP/licensing/EDR billed at cost; excluded from discounts/multipliers.

Changes to scope, deliverables, or timelines will be managed via a documented Change Request (CR) approved by both parties before work proceeds.

Stand‑ups or checkpoints will be held as agreed (e.g., weekly). A close‑out report is provided on completion.

Invoicing & Payment: Monthly in arrears; payment due {PAYMENT_TERMS} days from invoice date.
Travel & Expenses: At cost or published fee schedule; pre‑approved by Client.
Confidentiality & Data Protection: As per Master Services Agreement (MSA) or standard terms.
Limitation of Liability: As per MSA/standard terms.
Termination: Either party may terminate for convenience with {TERMINATION_NOTICE} days’ notice or for cause with immediate effect.
Validity: This SoW remains valid for {VALIDITY_DAYS} days from issue.

Client	Virtus Group Ltd
Name: ___________________________ Title: ___________________________ Signature: ______________________ Date: ___________________________	Name: ___________________________ Title: ___________________________ Signature: ______________________ Date: ___________________________