Knowledge Management & Handover — Standard

Client‑accessible knowledge by default

Write‑first, client‑accessible

Runbooks/playbooks, working artefacts (Decision Log, RAID, Status, CRs, Acceptance), evidence packs, and on‑boarding guides are written first and shared with the client.

Structure & review

Tag by domain (Identity, Data, Backup/DR, OT, PMO)
Peer review before publish; versioning; change history
Sensitive artefacts: least‑privilege, retention per client rules

Handover & acceptance

Deliver Knowledge Transfer bundle at close‑out; confirm permissions; obtain acceptance sign‑off.